Privacy Policy

1. Introduction

Psych-Skills ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Email us or book a session or consultation
• Submitted our online contact or booking forms (these are currently unavailable)

This information may include: name, email address, phone number, and any other information you choose to provide.

3. How We Use Your Information

We use the information we collect to:

• Process and manage your bookings and appointments
• Communicate with you about our services
• Respond to your inquiries and provide customer support
• Improve our website and services
• Comply with legal obligations

4. Data Storage and Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

We use the following service providers to run this website and handle your information:

• Vercel Inc. hosts the website and provides anonymous visitor statistics. Vercel is based in the United States, so information you send through the website may be processed there.
• Supabase stores the website's database, including enquiries and booking requests submitted through the website, on servers in Switzerland.
• Microsoft 365 provides our email. Emails you send us, and our replies, are held there.

5. Professional Confidentiality

As a HCPC registered Practitioner Psychologist, Dr. Denise Hill adheres to strict professional confidentiality standards. Any information shared during consultations or sessions is treated with the utmost confidentiality in accordance with professional ethical guidelines and legal requirements.

6. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal obligations or court orders
• To protect our rights, privacy, safety, or property
• With service providers who assist us in operating our website (under strict confidentiality agreements)

7. Your Rights

Under UK GDPR, you have the following rights:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure ("right to be forgotten")
• The right to restrict processing
• The right to data portability
• The right to object to processing
• Rights related to automated decision-making

To exercise any of these rights, please contact us at info@psych-skills.co.uk

8. Cookies

This website does not use advertising or tracking cookies. Visitor statistics are collected by Vercel Analytics without using cookies. The website's private administration area uses cookies that are strictly necessary for signing in. You can control cookies through your browser settings.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law or professional standards.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically.

11. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us: